All USA Van Lines

Moving from Gainesville, FL to Franklin, NC. We were provided a quote via a brokerage company (General Moving and Storage). On day of move, movers claimed that volume occupied (and therefore price) was over twice that quoted even though items on inventories matched exactly.

No complaints about the guys who handled the actual move.

The subcontractor, Jaba Khositashvili, ((267) 205 9357, who actually delivered the household belongings was unbelievably hard-working, careful, polite and accommodating. Give him a call if you can and try to avoid Vanlines USA of Hollywood.

Move size: Partial Move Service cost: $3000

Cross Country Movers, the parent Company of All USA Van Lines, is a shady company, along with All USA Van Lines. My complaints are as follows: pickup was on October 13 2013, by Driver, & 2 workers at approx. 1030 am. Completed loading at 155 pm, ~ 700 sq. feet or 1 br. Quoted at 2600; cost was 3700. Original quote was considered binding. Had to pay over 700 for packing , although everything nicely packed already. Charged extra for tape, which quote said was included. Paid all at pickup. They charge extra for placing on ccard or debit. No signs on moving truck doors, only paper with DOT #. Different from number on bottom of doors on truck! There is no Customer Service, only Dispatch to speak with after your belongings leave your home. They then quote may be 21 days till arrival, although contract states 7-10 days! Not BBB affiliated. Speak poor English. Allow you to talk to dispatch only or a voicemail. Said would call when belongings leave warehouse in Atlanta. They did not. Spoke with them today, said waiting on a pickup, then driver will inform me 24 hrs ahead. A very nice man from Texas called from Dallas area this afternoon. He is not affiliated with All USA Van Lines, simply bringing my furniture. Thank goodness for kind & honest people like him. Do not use Cross Country Movers or All USA Van Lines. They are shady, rude, & a ripoff. I would love to have my tip back.

Service cost: $3700

AWFUL Experience! Moving estimate went from $912.00 to $1,537.00 and we had 7 less pieces than we were quoted for!  Movers wanted us to leave one day early and were very annoyed that we couldn't accommodate.  They did not tell us they would arrive the next morning at 8am and arrived anyways.  Mover re-taped all boxes and charged us approx $150 more for doing that. Upon delivery, nothing was put together (Bed, Bookcase) because we wanted driver off of campus asap. He was yelling and behaving completely inappropriately at a boarding school where I was moving as a teacher! Run Fast from this company!!

Service cost: $1537

Review for Vanlines USA Inc. Located at 2019 Lee Street Hollywood Florida 33020 Ph. 800-517-7788 I went online seeking a moving company, and after filling out a portal page, I received a myriad of quotes from several companies. I Looked at several and call no less than six companies for  quotes, I narrowed the companies down to two, Vanlines USA Inc. and one other. The representative on the phone was very polite and in her make a sale mode while discussing the quote. In fact each time I talked with someone at that office you would never know what was lurking in the shadows of a closed deal once it way too late to hire another company. On moving day I called Vanlines USA Inc. to confirm everything is in order. And after I noticed some inconsistencies I called again to ask what was happening mixed  a few complaints, It appeared to be too much for the rep. that answered the phone, so she went and got what must be the office big gun She came to the phone and told me she didn’t care what others thought about Vanlines USA Inc. where their reputation is concern. On each occasion that I talked with someone at vanlines USA Inc. I made it clear that my move is time sensitive and I had to be out of my current dwelling by close of business day on August 28, 2015. My first call to Vanlines USA Inc. the day of my move I was informed that the movers would arrive at my home between 4 – 8 pm.  Then a subsequent call from vanline USA Inc. asking me if I just had to move today? And then still another call stating that there is no way they can get there before 9:00pm that night and even then they will not be able to pick up all of my belongings.   “Update”. I just got a call from Vanlines USA Inc. informing me that it will be 9:30pm before their arrival, how are these people still in business? Once I get my belongings it is my intention to file a complaint with the BBB and any other agency that will give people the heads up about this company. Ladies and gentlemen PLEASE..! PLEASE..! PLEASE..! READ THIS BEFORE YOU HIRE THIS COMPANY..! First off the only reason I gave Vanlines USA Inc. a 1 star rating is because I could not have written this review without literally "GIVING" them at least 1 star. They do not deserve any stars at all. Let me take anticipating movers on a horror move conducted by this company.  And here is where this horror move took even another frightening turn. After loading all of my belonging onto their trucks leaving chips of my furniture on the floor while moving it, the lead mover approached me with a new contract. The original contract was quoted as ($1,367.50) . The new contract is now ($2,055.00) I had no choice but to accept the contract. The lead mover repeatedly spat tobacco juice in my sink leaving splatter around the rim of my sink. It was roughly1:20am by the time they finished loading my things. I will give a follow up review once my things arrive at my new destination.

Service cost: $2000

All USA Van Lines was a great experience. I first received an estimate from the friendly salesman, Ronald. He was accurate and flexible with my work schedule. He sent my estimate via email and spoke over all the details with me. I had set the pickup for 4/23. The pickup was efficient and organized. It took All USA Van Lines 8 days to ship my furniture to New York. Ronald was very accurate in his estimate of the ship date. The movers delivered my furniture quickly. They were extremely friendly. All of my furniture was wrapped and boxed appropriately. It came in great condition minus a minor break in one of my lampshades. I have all glass/ mirrored furniture so I was worried about its condition but they did an amazing job wrapping it up and shipping it.
 
Amazing move with barely any hassle.  Completely stress free! Great communication throughout the entire process. I highly recommend them to any other potential mover.
 .

Service cost: $2182

Thanks Anthony.  He had an accurate list of our stuff.  I called 3 times to update him and he would always put me off and never called back.  3 days before pickup I called again to update and tell him we added more boxes. Don't worry about anything, he said..you'll be very happy on moving day.  Well, moving day..almost 2000 dollars more than the estimate and we had no choice but to pay it.  Anthony wouldn't return my calls and customer service people are rude and nasty. We were told to call if we wanted delivery early.  We arrived 10 days earlier than expected, but no way can we get our stuff any sooner. Delivery date to be May 15th..that's today.  Our stuff is 'in transit' with a 3 day window of delivery.  But,they are saying it will be Sunday or Monday, maybe..trucks can't drive on Hwy 101 (since when??).  That's more than 3 days, as I told the customer service person.  Too bad..it'll get there when it gets there. So, I ask..who owns this company, who is your boss?  I don't know.  Can I speak to a supervisor?  I am the supervisor.  I want to speak to anyone else but you..I'm the only one here (but I hear voices in the background).  Never, never again.  These people are crooked and nasty and dishonest. And I still don't have my stuff..

Service cost: $5500

USA Van lines (out of New York and New Jersey) ripped me off. I spoke with "Stacie" who gave me an estimate on my move for a 2 bedroom apt half way across country. When the movers came several hours late they charged me almost twice as much as my estimate. Then they told me the date I requested to have my delivery would be no problem, but never called me the day before to confirm as they said they would, and when I called them they now said that they would be coming 5 days later. When I tried to talk to Stacie again who guaranteed my delivery date, I got the run around. First saying that she was out sick, then that she no longer worked for the company. I tried to speak several times with someone name "George" in dispatch who spoke little english and would not offer me an explanation or discount and said that he would call me back. He never called. Throughout days of waiting in an empty apartment, I called and emailed the company several times, with little help from anyone who answered the phone, if they even answered. When the two movers finally showed up 5 days later at 4am, they requested cash up front, and told me they were charging me extra money for the 4 extra stairs they had to go up. They would not begin emptying my truck until I gave them all the money, and told me to call the police, which I did. I did not trust the two guys in their 20's (very unprofessional) who were smoking in the parking lot of my new condo complex and arguing with me about extra stairs at 4am when they were 5 days late. When I looked in the truck, some of my items were knocked around, and not wrapped up. My furniture was damaged and several of my items were dirty. Please DO NOT use this moving company, I wish I had researched it better, however, of course they sent me consumer reviews raving about this place, but now I am thinking it is all fake.

Service cost: $3000

Sad to say, no stars for me on this one if there was a choice. I do not know how far a move the people who gave them 4 stars had but I moved across the county from NC to CA and it was made even more stressful by hiring this company. You get what you pay for and sad to say it did not come cheap on my end.  They did a NO SHOW on the date specified on the contract. They also put me in waiting mode..waiting on endless excuses from both parties (the company and the dispatch driver.) They gave me a time frame but it was not followed..they came late and were in a rush to get my stuff out and get going. I had valuable artwork and paid extra for careful packing but the packer snapped at my request to handle them with care. He disrespectfully told me that he has been doing this for years and I should just let him be while he was plainly slapping each framed piece of artwork together, without bubble wrapping them and putting them in a box. Before they left, I was told that I was over the alotted space on the truck and had to pay extra, BUT!! it was negotiable if I gave them a what I would call " bribe". This is after I was quoted a flat rate on the phone! I paid the extra instead of bribing the [EDIT]. My boxes and artwork finally arrived last night June 24 and guess what?! A new driver and his sidekick asked  me to " bribe" THEM, $20 bucks each, to dolly my artwork and boxes to my storage space even though I was told this was included in my original quote. All while it's raining and my stuff is on the curb.  Some of my boxes where handled badly but I am just glad that all this infernal stress is over. I am hoping that this review is helpful. DO NOT USE THIS COMPANY!  .

Service cost: $1000